Frequent Asked Questions

Are there any care instruction for my PINATEX bag?

Check out our Instruction page here.

What is PINATEX?

Check out our material page here.

How can I pay?

You can find all the information on payment here.

How can I change or cancel my order?

If for any reason you would like to change or cancel your order, please contact us as soon as possible at . We will make every effort to cancel. However, if your order has already been fulfilled (shipped), we will follow the Returns guidelines.

How can I track my order?

We offer tracking on all shipments. Please note that you will only receive it once your order has processed and shipped. If no tracking number was shown in the shipping confirmation email, please contact us at

Do you have Offline stores?

The list of shops where our brand is displayed and for our sale you can find here. You can always visit our KOFF Atelier, located on
Kasteelpleinstraat 75, 2000 Antwerp, Belgium. For more information please send us an email at

Could you give me some more information on KOFF production?

All of our products are handmade with love in Portugal, only ecological-friendly materials are used.
Specially for you, we are working on a behind the scenes production video, which you can expect end of February.

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