FAQs - Frequent Asked Questions

  • How can I change or cancel my order?
    If for any reason you would like to change or cancel your order, please contact us as soon as possible at [email protected] .

    We will make every effort to cancel.However, if your order has already been fulfilled (shipped), we will follow the Returns guidelines.
  • How can I pay?
    You can find all the information on payment options on the bottom of every page.

  • Do you have Offline stores?
    The list of shops where our brand is displayed and for our sale you can find on our social media or by contacting us on [email protected]
    You can always visit our KOFF Atelier, located on
    Kasteelpleinstraat 75, 2000 Antwerp, Belgium.
    For more information please send us an email at [email protected]


  • Could you give me some more information on KOFF production?
    All of our products are handmade with love in Portugal, only ecological-friendly materials are used.
    Specially for you, you can find our first production vlog on our youtube. 

    Click here to watch the video.

  • What is PINATEX?
    Check out our material page here

  • Are there any care instruction for my PINATEX product?
    Check out our Instruction page here